FAQs

SO FAQs is put together to help address common inquiries and provide useful information to our potential and existing wholesale customers.

Wholesale Customers

How can I become a wholesale customer?
To become a wholesale customer, you typically need to provide your business license, tax ID number, and complete a wholesale account application form.

Products and Ordering

Do you have a minimum order requirement?

Yes, we have a minimum order requirement to ensure competitive pricing and efficient shipping. The specific amount varies by product category. Contact us to discuss at info.stuartokoma@gmail.com.

How can I place an order?
Orders can be placed online through our website, via email, or over the phone with one of our sales representatives.
Can I mix and match products to meet the minimum order requirement?
Yes, you can combine different products to meet the minimum order requirement, as long as the total order value reaches the specified minimum.
Do you offer samples?

Yes, we offer samples for many of our products. Please contact our sales team to request samples at info.stuartokoma@gmail.com.

Pricing and Payment

How do I get pricing information?

Pricing information is available upon request. Registered wholesale customers can access pricing details through our online portal or by contacting our sales team directly by email.

What payment methods do you accept?

We accept various payment methods, including bank transfers, credit cards, and PayPal. For larger orders, we may offer payment terms upon approval.

Do you offer discounts for bulk purchases?

Yes, we offer tiered pricing and volume discounts based on the quantity ordered. Please contact our sales team for more information.

Shipping and Delivery

What are your shipping options?

We offer a variety of shipping options, including standard, expedited, and freight shipping. Shipping costs are calculated based on the order size, weight, and destination.

How long does it take to process and ship an order?

Orders are typically processed within 1-3 business days. Shipping times vary depending on the destination and shipping method selected. This only applies to our D2C customers.

Do you ship internationally?

Yes, we ship internationally. Please contact our customer service team for details on shipping rates and delivery times to your location.

Returns and Exchanges

What is your return policy?

We accept returns for defective or damaged products within 30 days of delivery. Please contact our customer
service team to initiate a return. Refer to our refund policy and Terms of service on our website for more
information.

Can I exchange products?

Yes, exchanges are possible for products of equal or greater value, subject to availability. Please contact our customer service team for assistance.

Support and Contact

How can I contact customer service?

You can reach our customer service team via phone, email, or our website’s contact form. Our business hours are (Monday to Fridays 9am to 5PM except on Public holidays).

Do you provide support for product-related questions?

Yes, our knowledgeable staff is available to assist with any product-related questions or concerns. Feel free to reach out to us for support.

https://stuartokoma.com
Email: info.stuartokoma@gmail.com
Phone: +64 27 4511102