Please read the description of the items you are purchasing carefully, when unsure please contact us at info.staurtokoma@gmail.com prior to placing an order. We do not have to provide a refund if you have changed your mind about your purchase, so please choose carefully; however, if you have any concerns in regard to your purchase, please contact us to discuss your concerns. If your return/refund is accepted by us, all returns must be in their original condition including all protective packaging and returned within 7 days of you having received the goods. (Freight costs excluded). Subject to your refund acceptance, an administration fee of $20 will apply to refunds that are for reasons out of our control. This refund-administration fee reflects the reasonable, direct and indirect costs, time and effort incurred in us providing the refund.
The item from the original order will first be returned and a new order containing the exchanged item will be processed.
Changes to orders
If you want to make changes to an existing order, please email us before doing so to make sure we can accommodate the change. It’s possible that the order may be too far along in the process to make any alterations. If we do accept the changes, there will be an administration fee of $80. This fee covers the reasonable, direct, and indirect costs, time, and effort incurred by us in making the changes.
Warranty
Depending on the item, we may offer a warranty. Our Tiffany lamps have a standard 2-year warranty against manufacturing. This warranty is valid for 2 years from the date of the order and is available to the original purchaser of the product only. Please retain your copy of invoice/receipt as proof of purchase. This warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage due to misuse, negligent installation or operation, inadequate packaging by customer, cleaning or maintenance or unauthorized modifications. We guarantee independent inspection of all our products after production to ensure it meets required standards.