Delivery and Collection of Orders
After your order has been scheduled for shipping, an email containing the consignment tracking information and contact details for the freight carrier will be sent to you. This will allow you to get in touch with the carrier directly should you need to coordinate the delivery. The email will also include a Shipment Order, which provides a detailed list of the items included in the shipment. In some cases, orders may be partially shipped due to various reasons. It’s important to use the Shipment Order as a checklist to verify that you receive all of the items you ordered.
All shipments are signature required
We kindly remind you of the following important information: For all deliveries, a signature is necessary. Should the receiver (customer) grant the freight carrier Authority to Leave (ATL), the customer assumes responsibility for any damage or loss to the item(s) left in accordance with the authority. Additionally, this grants the freight carrier the right to sign on behalf of the customer, thereby overriding the sender’s (Stuart Okoma Ltd) request for a signature as proof of delivery. It is crucial to note that our goods are not weather-resistant and should not be left outside exposed to weather conditions. Upon delivery, it is imperative to meticulously inspect all goods for any freight damage. Each product must be thoroughly examined upon arrival. Our goods undergo independent inspection after production. In the event of damaged goods, please communicate with us in writing (via email) at info.stuartokoma@gmail.com within 24 hours from delivery. This report should clearly specify the damaged parts and include photographic evidence of the damaged item(s). Please be advised that we will not entertain any claims reported after 24 hours from delivery or if the signatory has accepted the delivery without indicating any “Damage/Loss”.
Delivery Areas:
Locally New Zealand wide and Worldwide Delivery *excluded is Russia, Afghanistan, Iran, and North Korea. We reserve the right to decline an order to location we do not service.
Due to the various Jurisdiction, we service, the freight cost will be adjusted accordingly. However, a freight surcharge may apply in certain Jurisdiction. Deliveries to New Zealand addresses will be subject to courier service cost that applies.
Delivery Cost:
We endeavour to send you a confirmation email from us once your order is received and the payment is processed (within 48 working hours). Should the freight fee calculated at checkout be insufficient to cover the delivery to your provided address, we will contact you with options to either pay the additional freight charge, update your delivery address, or cancel your order.
If you choose to arrange your own freight:
We utilize our preferred freight carriers for delivery, but you may arrange your own. Typically, a Freight Packaging surcharge of $80 per order is applied for palletized freight, which you are responsible for paying before collection. Should your order be oversized and necessitate multiple pallets, we will provide a quote upon request for this service.
Collection point is from Mainfreight depot closet to your destination, email us to let us know where you will like your collect your goods/order and also advise us of your carrier details. Pick up must be arranged via email and inform us the date of pick up at least 1 day before your order is collected by your carrier. We do not cover for any surcharge by your carrier due to failure to follow our process. It is important your freight carrier cannot pick up until you have received an email notification that your order is ready.
Collection from our Mainfreight service:
If you have arranged for us to deliver your order to a freight depot for your collection, you will be contacted by the freight company to advise when your order has arrived at their depot. Customer collections are available at all Mainfreight locations throughout New Zealand, Monday to Friday, from 8:30 am to 3:30 pm. Please confirm that you have received an email notification stating that your order is ready for collection, and present this upon arrival (both printed and electronic versions are acceptable). If you have not received such an email, your order is not yet available for collection. Please ensure you have received confirmation that your order is ready for pick up and bring this with you along with as well as photo ID. Items must be picked up within seven days of the readiness notification. A $10 daily storage fee will apply if not collected within this period, unless an agreement has been made with Stuart Okoma Ltd. or a returned delivery which will be at the customer’s expense. Orders will not be retained beyond ten days.