This is Stuart Okoma Ltd Terms and Conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to the terms and conditions set out below and agree to use it in accordance with our privacy policies.
At SO, we stand for style, innovation, luxury, quality, and originality in our products. Each item is meticulously crafted for our discerning customers. Our thoughtfully selected range radiates genuine luxury and superior craftsmanship. We do our best to source sustainable products for our valued customers.
Current Lead Time
Bulk Order: We estimate 2 to 4 weeks depending on number and type of item.
Shipping times: We estimate 4 to 10 weeks depending on destination. Please email us if you have a set time frame to receive your order and we can prioritise your order.
Worldwide: We offer worldwide shipment.
We make every effort to ensure that your order is prepared for dispatch or pickup within the lead times mentioned on our website. However, please be aware that delays may occur due to stock availability or factory production schedules. Our working days are from Monday through Friday, and this does not include weekends, public holidays, or any closed periods. In cases where timely delivery is critical for you, we highly recommend reaching out to us to verify stock availability and production times. It’s important to note that during holiday seasons and statutory holidays, lead times may be extended due to closures and limited staffing. Rest assured, we are dedicated to keeping you informed and satisfied throughout the entire process.
Delivery and Collection of Orders
After your order has been scheduled for shipping, an email containing the consignment tracking information and contact details for the freight carrier will be sent to you. This will allow you to get in touch with the carrier directly should you need to coordinate the delivery. The email will also include a Shipment Order, which provides a detailed list of the items included in the shipment. In some cases, orders may be partially shipped due to various reasons. It’s important to use the Shipment Order as a checklist to verify that you receive all of the items you ordered.
All shipments are signature required
We kindly remind you of the following important information: For all deliveries, a signature is necessary. Should the receiver (customer) grant the freight carrier Authority to Leave (ATL), the customer assumes responsibility for any damage or loss to the item(s) left in accordance with the authority. Additionally, this grants the freight carrier the right to sign on behalf of the customer, thereby overriding the sender’s (Stuart Okoma Ltd) request for a signature as proof of delivery. It is crucial to note that our goods are not weather-resistant and should not be left outside exposed to weather conditions. Upon delivery, it is imperative to meticulously inspect all goods for any freight damage. Each product must be thoroughly examined upon arrival. Our goods undergo independent inspection after production. In the event of damaged goods, please communicate with us in writing (via email) at info.stuartokoma@gmail.com within 24 hours from delivery. This report should clearly specify the damaged parts and include photographic evidence of the damaged item(s). Please be advised that we will not entertain any claims reported after 24 hours from delivery or if the signatory has accepted the delivery without indicating any “Damage/Loss”.
Delivery Areas:
Locally New Zealand wide and Worldwide Delivery *excluded is Russia, Afghanistan, Iran, and North Korea. We reserve the right to decline an order to location we do not service.
Due to the various Jurisdiction, we service, the freight cost will be adjusted accordingly. However, a freight surcharge may apply in certain Jurisdiction. Deliveries to New Zealand addresses will be subject to courier service cost that applies.
Delivery Cost:
We endeavour to send you a confirmation email from us once your order is received and the payment is processed (within 48 working hours). Should the freight fee calculated at checkout be insufficient to cover the delivery to your provided address, we will contact you with options to either pay the additional freight charge, update your delivery address, or cancel your order.
If you choose to arrange your own freight:
We utilize our preferred freight carriers for delivery, but you may arrange your own. Typically, a Freight Packaging surcharge of $80 per order is applied for palletized freight, which you are responsible for paying before collection. Should your order be oversized and necessitate multiple pallets, we will provide a quote upon request for this service.
Collection point is from Mainfreight depot closet to your destination, email us to let us know where you will like your collect your goods/order and also advise us of your carrier details. Pick up must be arranged via email and inform us the date of pick up at least 1 day before your order is collected by your carrier. We do not cover for any surcharge by your carrier due to failure to follow our process. It is important your freight carrier cannot pick up until you have received an email notification that your order is ready.
Collection from our Mainfreight service:
If you have arranged for us to deliver your order to a freight depot for your collection, you will be contacted by the freight company to advise when your order has arrived at their depot. Customer collections are available at all Mainfreight locations throughout New Zealand, Monday to Friday, from 8:30 am to 3:30 pm. Please confirm that you have received an email notification stating that your order is ready for collection, and present this upon arrival (both printed and electronic versions are acceptable). If you have not received such an email, your order is not yet available for collection. Please ensure you have received confirmation that your order is ready for pick up and bring this with you along with as well as photo ID. Items must be picked up within seven days of the readiness notification. A $10 daily storage fee will apply if not collected within this period, unless an agreement has been made with Stuart Okoma Ltd. or a returned delivery which will be at the customer’s expense. Orders will not be retained beyond ten days.
Damaged or Missing Items
If your item was damaged between Stuart Okoma Ltd and arriving at your delivery address, we will arrange a replacement as soon as possible. Please note that in order for your claim to be accepted, you must retain the original packaging for your item(s). We may request that you send us pictures of any damaged or defective merchandise so that we can investigate where and when the damage occurred. If the goods are faulty, we will fulfil our obligations under the Consumer Guarantees Act to provide a remedy. Customers should contact us immediately regarding any faulty products in the first instance. If goods are missing, please let us know as soon as possible, and we will arrange for the missing items to be sent to you promptly.
Promotions limited to New Zealand Jurisdiction
We may from time to time offer a promo code to apply to all online orders within New Zealand.
- Acceptance of Terms: Participation in this promotion implies agreement with these Terms and Conditions. Non-compliance may result in disqualification.
- Eligibility: Open to all customers making a qualifying purchase during the promotion period, subject to additional outlined criteria.
- Promotion Period: Applies to the date and time stipulated duringthe promotion. Orders outside this period do not qualify.
- Qualifying Purchase: Customers must make a purchase on the official website during the promotion period. A 20% discount is applied in retail sales as advertised on our website. The discounted price is published during the promotional period. If there are no discounts applied to certain products, they are excluded from this promotion. This promotion excludes bulk purchase as this will be applied as wholesale costs.
- Exclusions: Certain products or categories may be excluded. Freight, Shipping and any surcharges incurred are excluded. The promotion cannot be combined with other offers.
- Modification or Termination: The company can modify or terminate the promotion at any time without prior notice.
- Limitation of Liability: The company is not responsible for lost orders or technical errors in the administration of the promotion.
- Contact Information: For questions, contact customer support info.staurtokoma@gmail.com
By participating, users agree to these terms. The company reserves the right to interpret and make decisions at its sole discretion.
Prices
All prices are in New Zealand Dollars (NZD) for domestic orders and in US Dollars (USD) for international orders, including GST unless otherwise stated. Prices may change at any time without prior notice; however, such changes will not impact orders that have already been accepted. We strive to ensure accurate pricing of all items. In the event of a pricing error, we reserve the right to make corrections. Should an item become unavailable after being ordered, we will inform you promptly. If the item cannot be supplied within a reasonable period, we will refund any payments made for it.
Ordering Online
We reserve the right to refuse an order. Non-acceptance of an order may result from any of the following reasons:
* The product ordered is unavailable from stock.
* Our inability to obtain payment authorisation within 72 hours.
* The discovery of an error within the product information, including price or promotion.
* The freight fee calculated on our website is insufficient to cover the cost of delivery to your provided address.
* Restricted Jurisdiction as listed above or areas not serviced by our freight companies.
Should there be any issues with your order, we will contact you. We reserve the right to reject any purchase offer from you at any time. We will take all reasonable care, as far as it is in our power, to keep your order and payment details secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may incur if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.
We have taken great care to ensure that the products advertised on our website are true to appearance. The colour of products may vary from screen to screen; you can usually request a colour sample before purchasing. Some products may slightly differ from their images, within reason. Product descriptions, pictures, and prices are subject to change at any time without notice. We are not responsible for errors in pricing or product description. Occasionally, we may need to alter product specifications to fulfil orders efficiently. We guarantee that these changes will uphold our high standard of quality.
Payment Options
Online Payments – Visa and Mastercard payments are accepted through Stripe.
Afterpay – Buy now, pay in four instalments over 6 weeks. If your instalments are paid on time, you only pay the price of your purchase – no interest! At checkout, select Afterpay as your payment option. You will then Sign up or sign in with Afterpay. Please see Afterpay for T’s & C’s, and what happens if a payment is missed.
Internet Banking – We are able to send you an invoice for payment via internet banking. Please send us an enquiry with your order details and contact information and we will be in touch with the next steps.